Privacy policy
Your Personal Data and Privacy
Your personal data is governed by the following regulations:
This Privacy Policy is an integral part of our Terms of Use and other policies available on the Petal & Blossom website and should be read in conjunction with them.
At Petal & Blossom (referred to as "Company," "we," "us," or "P&B"), we value the trust you place in us and are committed to maintaining the highest standards of secure transactions and privacy. This policy outlines our practices for gathering, processing, and sharing information in compliance with the Personal Data Protection Act (PDPA).
By using our website, you consent to our use and disclosure of your personal information as described in this Privacy Policy. This policy is incorporated into and subject to our Terms of Use.
1. Controller of Personal Information
Petal & Blossom acts as the data controller for processing personal information collected through our website.
2. Information We Collect
When you use our website, we collect and store personal information you provide to us. This information helps us offer a safer, more efficient, and customized experience. We will seek your consent before collecting additional information or using your personal data for new purposes (unless authorized by law). The types of data we collect include:
(i) Information You Provide: This includes details you share while using our services, such as registration information (name, contact details, email, password), and payment transaction details.
(ii) Automatic Information: We may collect data associated with your web activity, such as IP addresses, page activity, URLs, geographic location, and telemetry data.
(iii) Information from Other Sources: We may also collect information from external sources to enhance our services.
3. Accuracy of Personal Data
We rely on the personal data you provide or authorize us to use. To ensure accuracy, we recommend regularly checking and updating your information on our website.
4. Use of Your Personal Data
P&B uses your data for the following purposes:
(i) Order Processing: To manage orders, process payments, deliver products, and communicate about your order.
(ii) Service Improvement: To analyze and enhance our services and fix any issues.
(iii) Advertising: To send promotional offers and advertisements, based on your interests. We may contact you via phone, email, or chat.
(iv) Special Offers and Updates: To inform you about new products, deals, and promotions, with the option to opt-out.
(v) Press Releases and Newsletters: To send press releases or newsletters if requested, with the option to unsubscribe.
(vi) Service-related Announcements: To notify you of any service-related updates or maintenance.
(vii) Risk Management: To prevent and detect fraud and ensure the security of our services.
(viii) Legal Obligations: To comply with legal requirements or government authorities' orders.
5. Cookies
What are cookies? Cookies are text files placed on your computer by websites. They help monitor sessions but do not store personal information. You can disable cookies in your browser settings, though it may affect website functionality.
How do we use cookies? We use cookies to collect technical data about your browser and interactions to improve your website experience. You can disable cookies if preferred.
6. Third-Party Cookies
Our website may include social media buttons that set cookies from third parties like Facebook and Twitter. Check these third-party sites for their cookie policies.
7. Managing Cookies
You can manage cookies through your browser settings. Disabling all cookies may require manual adjustments and affect site features.
8. Sharing Your Information
We value your privacy and do not sell or rent your information. We share data with:
(i) Third-Party Delivery Services: To deliver products and services.
(ii) Data Processors: Such as Amazon Web Services (AWS) for data storage, processing, and security.
(iii) Service Providers: For tasks like order fulfillment, payment processing, and marketing.
(iv) Business Transfers: In case of a business transfer or merger, your data will remain protected as per our policy.
(v) Legal Obligations: To comply with legal requirements or authorities.
(vi) International Transfers: We ensure data is transferred in compliance with PDPA when sharing information outside Singapore.
(vii) Analytical Use: We use anonymous, aggregated data for analytics and share it with partners for business purposes.
(viii) Consent-Based Sharing: We share personal data only as outlined in this policy or with your consent.
9. Security Measures
We implement robust physical, electronic, and procedural safeguards to protect your data. We use SSL encryption for secure data transmission and recommend protecting your password and devices.
10. Clear Gifs (Web Beacons/Web Bugs)
We do not use clear gifs in our emails. Clear gifs are small graphics used to track email open rates and web activity.
11. Links to Other Sites
Our website may link to other sites that may collect personal information. We are not responsible for their privacy practices.
12. Interest-Based Ads
We use cookies to provide relevant ads based on your browsing activity. We do not share personally identifiable information for ads.
13. Access to Your Information
You can access, update, or request the deletion of your personal information through your account on our website. Contact us if you wish to stop data processing or request data portability. We may charge a fee for providing access to your data.
14. Data Retention
We retain your data only as long as necessary for its purpose or as required by law. We may keep transaction data for accounting purposes and future transactions.
15. Policy Changes
We may update our Privacy Policy and will post changes on our homepage. Please review periodically for updates.
16. Contact Information
For questions, requests, or concerns about your personal information, contact us at petalblossomsha@gmail.com. Our Data Protection Officer is available to assist with any issues.
Sha Ng
admin@petalblossom.sg
Address: Blk 136 Serangoon North Ave 2
Tel: 98447200